A Platform That Keeps Evolving

Salesforce continues to release three major updates each year, adding features that drive efficiency, automation, and customer engagement. The most recent releases (Spring ’25, Summer ’25, and the upcoming Winter ’26) show a strong focus on AI, developer productivity, and omnichannel communication.

Key Features from Recent Releases

Agentforce: AI Agents at Scale

• Spring ’25 introduced pre-built AI “skills” through Agentforce, with reasoning powered by the Atlas Engine.
• Summer ’25 expanded these skills to include industry-specific workflows.
• Impact: Service teams use AI agents to summarise conversations, update records, and handle routine tasks, saving hours each week.

Flow Debugging & Developer Experience

• New Flow debugging windows make it easier to trace logic paths.
• Local Lightning Web Component testing (beta) enables faster development.
• Impact: Developers fix errors earlier, reducing project costs and speeding delivery.

WhatsApp Integration

• Summer ’25 added WhatsApp as a channel in Marketing Cloud.
• Impact: Companies can reach customers through a channel with higher engagement rates than email.

SLDS 2 & Linting Tools

• Improved design consistency across large orgs.
• Impact: Reduced technical debt and faster onboarding for new developers.

How adaptable helps

We test new features in a sandbox, configure them for your specific workflows, and manage change adoption across the business. They train staff to use Flow debugging effectively, configure AI agents so they provide useful outcomes, and ensure new communication channels are integrated with compliance in mind.

Risks of Falling Behind

Skipping updates leaves companies with outdated processes, missed automation opportunities, and higher support costs. Unsupported versions can also create security vulnerabilities.

A Smarter Path with Salesforce

By staying current, businesses gain faster development cycles, richer customer engagement, and stronger AI capabilities. An MSP makes adoption seamless, so updates become opportunities instead of disruptions.

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